Our Simple 30-day exchange Policy.
In case you are not happy with the quality of the product or the product doesn't fit you properly, you can simply return the product to us. We will replace the product. Please note that the product should be unused and tags should not be removed and it should be sent back along with original box and invoice to: Shubham jewellers #2373/B,3rd floor,above hotel srinidhi sagar vijay nagar club road Bangalore 560040 PH:080-48658179 cell: 9845476270,PH:080-41240256 cell: 9845476270, within 30 days.
The exchange process will be initiated once we have received the product(s). Typically exchange are processed in less than 10 working days This policy is only for customer in India and we won't be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.
Q: Is everything exchangeable?
A: Yes absolutely. Everything is returnable. Except customized items.
Q: Are exchange free of cost?
A:Yes we don't charge except Return shipping charge will be paid by you
Q: Will I get my money back?
A:you will not get money back you can exchange with other products or if you want to purchase later in future then you will get store credit for your return which u can use in next time purchase your money will be deposited in to your e wallet at our website Kindly ensure the returns are made within 30 days of receiving the products.
Q: How do I send the product(s) back to 1gramjewellery?
A: Email at email@example.com with your order number and item code you wish to return. Kindly keep it packed the way it came. Email us once you have handed the parcel to courier person. We will notify you by email once we've received and processed the returned item(s). All items will be inspected upon return.
Q: Duration from the order received till I decide to return the product(s)?
A: We will review and honor returns up to 30 days from the date you received the item(s).
Q:Can I send just a part of my order?
A:Yes, kindly mail us what you would like to send back and we will help you with it
Q:How long before I receive store credit/Refund for returned items?
A: Please allow 10 working days from the receipt of your returned item(s) for us to process the return and give you store credit.
Q: How do I send the (return) items back to 1gramjewellery?
A: Please allow 10 working days from the receipt of your returned item(s) for us to process the return and give you store credit. Shubham jewellers #2373/B,3rd floor,above hotel srinidhi sagar vijay nagar club road Bangalore 560040 PH:080-48658179 cell: 9845476270,
Kindly send us confirmation mail stating that courier has been picked up along with tracking number.
CANCELLATION AND EXCHANGE POLICY.
Q:How Can I cancel an order that I have placed?
A: Your order can be cancelled only within 1 hour of placing the order. To cancel an order, please write to us at firstname.lastname@example.org with reasons for cancelling an order, So we can understand and improve.
Q:Duration before which a cancellation can be made?
A: Beyond 1 hour of placing the order, no order can be cancelled as we start processing the order.
Q: What are Cancellation and Refund (As store Credit/ Cash Back) Polices?
A: Order Cancellation within 24 hours of placing – 75% of Bill Value refund Order Cancellation between 1 to 7 days of purchase – 50% of Bill Value refund Cancellations after 7days of purchase – Not Accepted (No refund/store credit)
exchanges are made as follows:
1. When a return is to be made due to sizing issues from customer's end then the amount is refunded in the form of store credits.or e wallet which can be used for next purchase at website or app
Q: How long will the exchange process take?
A: Kindly give us 10 working days to sort the issue
Q: Can I cancel just a part of my order?
A: Yes same rules shall apply as mentioned above.